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Pukka Up Terms and Conditions

Pukka Up Terms and Conditions

GENERAL TICKET TERMS AND CONDITIONS 2025

  1. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, P.U. Enterprises SL, 1201 Events Limited and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
  2. Please check your tickets, as mistakes cannot always be rectified.
  3. An order for tickets is not complete until it is accepted by us. We try to ensure all information and prices are correct but errors may occur. In the case of an error with your order we will contact you as soon as possible.
  4. You will receive your tickets via email to the email address you specified during the checkout process. If you don’t receive your tickets via email please contact us using the details below.
  5. Occasionally, events are cancelled or postponed for a variety of reasons. If the event is cancelled, please contact us directly for a resolution. If the event was moved or rescheduled, Pukka Up may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.
  6. Pukka Up reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the customers. As our venues are licensed premises, even if you have a ticket, there may be circumstances where we feel or understand you should not be allowed into our event such as you being drunk or under the influence of drugs, and you will not be permitted to enter the event. No refund will be given.
  7. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
  8. We regret that tickets cannot be exchanged or refunded after purchase.
  9. Tickets are sold subject to Pukka Up’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
  10. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, or one of the authorised sub-agents, it will become voidable and the holder may be refused entry to or ejected from the venue.
  11. Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event without refund.
  12. Pukka Up and any supplier accept no responsibility for any personal property.
  13. All of our events listed on the purchased are strictly for people who are over 18 years of age. Identification may be required or a Challenge 25 policy will be operating.
  14. All resolutions are only dealt with on a case by case basis. All resolutions are based on initial feedback only. Any claim found to be false will be forfeit a resolution. Any resolution relating to an event will remain both private and confidential between Pukka Up and the customer and if found not to be adhered to, this will in turn forfeit a resolution.
  15. Any complaints in respect of a Event or any injury or other claim should be reported on the night to a Pukka Up representative who is working on the Event. Any such complaints, injuries or other claims must also be notified in writing within 14 days of the Event to Customer Services, to the following addresses:

EUROPE

P.U. Enterprises SL, Carrer Ample, 13, 07820 Sant Antoni de Portmany, Illes Balears, España.

Pukka Up Ibiza Terms and Conditions (2025)

Important Information for Ibiza Boat Parties (Tuesdays, Thursdays, Saturdays)

1. General Ticket Information:

  • Boat Only Tickets: Include a 3-hour sunset boat party, a 2-hour pre-party at Rio Ibiza, one free welcome drink on the boat, and two free sangria vouchers.

  • Boat & O Beach Tickets: Include all benefits of the Boat Only ticket plus entrance to O Beach for the designated event day.

  • Club Package Tickets: Include all benefits of the Boat & O Beach ticket plus additional club entries as specified per event day.

2. Event Day Details: 

Tuesdays:

• O Beach Entry: Entrance to O Beach for “House in Paradise” is valid before 2 PM on Wednesday.

Thursdays:
• O Beach Entry: Entrance to O Beach for the “Pool Party” is valid before 2 PM on

Friday.

Saturdays:

  • Ibiza Rocks Entry: Entrance to Ibiza Rocks for “Lovejuice” is valid before 6 PM on Saturday.

  • O Beach Entry: Entrance to O Beach on Sunday is valid before 2 PM.

  • Eden Entry: Entrance to Eden for “ABODE” is valid before 12:30 AM on Sunday night.

3. Pre-Party and Check-In Information:

  • Location: Rio Bar in San Antonio.

  • Start Times:

o 4 PM (Tuesdays and Thursdays) (3 PM September and October)

o 12 PM (Saturdays) • Ticket Exchange:

o Printed/e-tickets must be exchanged for wristbands at the pre-party.
o Wristbands must be collected by 5 PM (4 PM September) for Tuesdays and Thursdays / 1 PM for Saturdays.

o Without a wristband, entry to the boat and clubs is not guaranteed.
• Boat Departure: From the marina opposite the fountains in central San Antonio.

o Departure at 6 PM (5 PM September) for Tuesdays and Thursdays / 2 PM for Saturdays.

4. Responsible Drinking Policy:

• Pukka Up promotes sensible drinking. Guests displaying signs of excessive alcohol consumption will be denied access to the boat or after-parties, with no refund provided.

5. Changes and Cancellations:

  • Pukka Up reserves the right to alter boat details or times advertised.

  • Events may be rescheduled within 24 hours due to weather or mechanical issues.

    Refunds are not provided for rescheduling.

6. Refund Policy:

  • Refund requests will not be accepted within 7 days of the event date, regardless of the reason.

  • If customers are unable to attend due to:

o Sickness: Medical documentation must be provided to support the request. o Travel Disruptions: Proof of cancellation or delay is required.

  • Approved cases will receive a credit note for a future event of equivalent value, valid for 12 months from the original event date. 

  • Refunds or credits are not issued for missed boats, late arrivals, or failure to meet boarding and ticket redemption deadlines.

  • Refund requests must be submitted through the official website at least 24 hours prior to the event for consideration.

  • Pukka Up is not responsible for cancellations caused by circumstances beyond our control, including natural disasters, government restrictions, or strikes.

7. Boarding and Entry Policy:

  • Guests arriving after the specified times for ticket redemption or boat boarding will not be allowed entry.

  • Club entry requires a valid wristband collected during the pre-party. Late arrivals or missed boats will invalidate club access.

• Travel on the boat is at your own risk. While insured under Spanish law, Pukka Up is not responsible for any injuries sustained.

8. Acceptance of Terms:

• By purchasing a ticket, you agree to the latest terms and conditions available at: www.pukkaup.com/termsandconditions

These terms ensure a smooth and enjoyable experience for all guests. For any questions, contact us via our official website.

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