Terms & Conditions

Pukka Up Terms and Conditions

Pukka Up Terms and Conditions

GENERAL TICKET TERMS AND CONDITIONS 2023

The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, P.U. Enterprises SL, 1201 Events Limited and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
Please check your tickets, as mistakes cannot always be rectified.
An order for tickets is not complete until it is accepted by us. We try to ensure all information and prices are correct but errors may occur. In the case of an error with your order we will contact you as soon as possible.
You will receive your tickets via email to the email address you specified during the checkout process. If you don’t receive your tickets via email please contact us using the details below.
Occasionally, events are cancelled or postponed for a variety of reasons. If the event is cancelled, please contact us directly for a resolution. If the event was moved or rescheduled, Pukka Up may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.
Pukka Up reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the customers. As our venues are licensed premises, even if you have a ticket, there may be circumstances where we feel or understand you should not be allowed into our event such as you being drunk or under the influence of drugs, and you will not be permitted to enter the event. No refund will be given.
Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
We regret that tickets cannot be exchanged or refunded after purchase.
Tickets are sold subject to Pukka Up’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, or one of the authorised sub-agents, it will become voidable and the holder may be refused entry to or ejected from the venue.
Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event without refund.
Pukka Up and any supplier accept no responsibility for any personal property.
All of our events listed on the purchased are strictly for people who are over 18 years of age. Identification may be required or a Challenge 25 policy will be operating.
All resolutions are only dealt with on a case by case basis. All resolutions are based on initial feedback only. Any claim found to be false will be forfeit a resolution. Any resolution relating to an event will remain both private and confidential between Pukka Up and the customer and if found not to be adhered to, this will in turn forfeit a resolution.
Any complaints in respect of a Event or any injury or other claim should be reported on the night to a Pukka Up representative who is working on the Event. Any such complaints, injuries or other claims must also be notified in writing within 14 days of the Event to Customer Services, to the following addresses:

EUROPE

P.U. Enterprises SL, Carrer Ample, 13, 07820 Sant Antoni de Portmany, Illes Balears, España

IBIZA LAUNCH COMPETITION – TERMS AND CONDITIONS

Eligibility: The competition is open to individuals aged 18 and above.
Entry Period: The competition will begin on Thursday 15^th February and end on Wednesday 28^th Entries received after the closing date will not be considered.
How to Enter: To enter the competition, participants must Tag 3 friends⁠, Sign up at pukkaup.com⁠. Follow Pukka Up. Only one entry per person is allowed.
Prize: The prize for the competition is 4 x VIP tickets to Pukka Up, Accommodation for 4 people at Wi-Ki-Woo, €700 Bar tab across Pukka Up and HOUSE In Paradise at Obeach ⁠The prize is non-transferable and non-exchangeable. No cash or other alternatives will be offered. The accommodation will be for 4 people for two nights. Any further nights will be paid for by the guest. The bar tab may be split between events at Pukka Up pre party, Pukka Up and Obeach.
Winner Selection: The winner will be selected at random from all eligible entries received during the entry period. The winner will be notified via social mesia within 5 days of the closing date. If the winner cannot be contacted or does not claim the prize within 3 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
Publicity: By entering the competition, participants agree to the use of their name and image in any promotional material related to the competition without further compensation or permission, except where prohibited by law.
Data Protection: Any personal information provided by participants will be used solely for the purpose of administering the competition and will not be disclosed to any third party without the entrant’s prior consent.
Disqualification: We reserve the right to disqualify any entries that we deem to be offensive, inappropriate, or fraudulent. We also reserve the right to cancel or suspend the competition in the event of any unforeseen circumstances beyond our control.
Liability: We do not accept responsibility for any loss, damage, or injury arising from participation in the competition or from acceptance or use of the prize.
Governing Law: These terms and conditions are governed by United Kingdom’s laws.

By entering the competition, participants agree to be bound by these terms and conditions.

UNITED KINGDOM

1201 Events Limited, Suite 521, 275 Deansgate, Manchester, United Kingdom, M3 4EL

Pukka Up London Firework Boat NYE 2023 FAQs

Please make sure you bring ID as we run a challenge 25 policy on the
boat.

Please have a read through all of the FAQs to ensure you have no
problems on the night.

NYE FAQS

Do I have to print off my tickets?

We advise customers to print off their tickets, but customers can bring e-tickets on their phone but must make sure they have an internet connection and that the ticket is not shown as a screenshot.

Do I need to bring ID?

Please bring ID as the event is for over 18s only and we do run a challenge 25 policy.

Where does the boat leave from?

The boat leaves from Blackfriars Pier, we start boarding at 8:45pm and will dock at Blackfriars pier when the boat finishes at 1:00am when the party finishes.
Please arrive at Blackfriars Pier no later than 8:30pm so you are ready to board the boat.

The nearest tube station is Blackfriars on the Circle or District line.

What time do we have to arrive?

Customers should arrive at 8:20pm to redeem their tickets for wristbands and be ready for boarding.
which will then get them on the boat and in to the after party.

What time does the party finish?

The boat party will dock and customers will disembark at 1:00am at
Blackfriars pier.

What is the dress code?

We advise a smart casual dress code .
Anyone wearing sportswear will be denied access to the boat party and club.

Is there a cloak room?

There is an unmanned area with coat hangers on board. Please note
that Pukka Up hold no responsibility for the loss of personal possessions so please be vigilant with your belongings.

How do I get my welcome drink?

Tokens will be handed out on arrival so that customers can exchange for tickets at the bars on board.

Where is the after party?

The after party will be announced within the coming month to everyone that has purchased a ticket.

Party hard NYE London Boat Party FAQS

Do I have to print off my tickets?

We advise customers to print off their tickets, but customers can bring e-tickets on their phone but must make sure they have an internet connection and that the ticket is not shown as a screenshot.

Do I need to bring ID?

Please bring ID as the event is for over 18s only and we do run a challenge 25 policy.

Where does the boat leave from?

The boat leaves from Greenwich Pier 8:30pm and will dock at Blackfriars pier when the boat finishes at 1:30am
when the party finishes. Please arrive at Greenwich Pier no later than 8:00pm so you are ready to board the boat.

The nearest tube station is Cutty Sark on the DLR line.

What time do we have to arrive?

Customers should arrive at 8:00pm to redeem their tickets for wristbands and be ready for boarding.
which will then get them on the boat and in to the after party.

What time does the party finish?

The boat party will dock and customers will disembark at 1:30am at
Blackfriars pier.